Security & Safety Monitoring with 24/7 Alerts for ProActive Response
Customtel have created a Security and Safety Bundle that will allow your facility to have Peace of Mind in regards to Security and Safety.
Nurse/Resident Call systems are critical for patient comfort and safety and 100% uptime is an important target.
Our Security and Safety Bundle is a proactive monitoring and alert service provided through remote access technology that will give you additional peace of mind over applications and hardware supplied and serviced by us.
Depending upon your site’s security policies, we can provide our ActiveAlerts service either through secure remote access internet connection to your network or via a 4GX device attached directly to your Nurse Call server. We use TeamViewer as our default remote access tool, but again are happy to work with any policies that a site may have.
Enabling remote access means that many technical issues or system setup changes can be resolved via remote access, reducing onsite call-out fees and delays in fault rectification.
HEALTH CHECKS (FREE)
While remote access and ActiveAlerts are for peace of mind, Customtel are always happy to attend site and will still continue to offer a high class 24/7 Support Service.
For enquiries on subscribing to this service, please contact our Application Specialists.